USA Support Center
You can pay your bill easily from your online account. Login and pay here:
Invoices are sent through email with the available option to pay online. Guest users can pay through the email invoice link.
We offer an online invoice guide that provides an explanation of your charges. You can view your invoices at any time by logging into your account. Users can access invoices on the My Account page once you are logged in.
If you have additional questions or issues with your invoice please contact billing@usaenv.com.
Do you need help troubleshooting your payment process? Here are some common scenarios and tips to resolve them.
Password not accepted
If you're having trouble logging into your account, try resetting your password. Go to the login page and click on "Forgot Password?" Enter your email address and click "Send Email". Follow the instructions in the password reset email to create a new password that meets the criteria (at least 8 characters, with at least one lowercase and one uppercase letter).
Did not receive confirmation email
If you didn't receive an email to confirm your registration, check your spam folder for an email from support@usaenv.com. Add this email address to your safe sender list and click "Confirm Email" in the email to complete your profile setup.
Website keeps timing out
If the website is not working properly, try again later or use our phone payment option by calling 619-736-0119 (please note that a $5 charge may apply).
Blank page when directed to payment screen
For a secure payment process, make sure you are using a modern internet browser such as Chrome, Safari, or Microsoft Edge. Avoid using legacy browsers like Internet Explorer.
Error message while making a payment
If you receive an error message indicating that you are not authorized to view the page and your payment was not processed, it could be due to your computer's settings. Check your computer's date and time settings and adjust them to the Coordinated Universal Time (UTC) if needed. Use the link https://time.is to confirm your settings.
Can't find your invoice number or customer ID
Your invoice number and customer ID are located in the upper right corner of your invoice. If you didn't receive your invoice, you can find current and past invoices on your Billing Overview page in your My USA profile. If you're enrolled in paperless invoices, check your spam folder for an email from support@usaenv.com.
If you're still having problems, try again later or use our phone payment option by calling 619-736-0119 (please note that a $5 charge may apply).
AutoPay is a feature that allows for automatic payments via your credit card or direct recurring withdrawals from your chequing account using a Pre-Authorized Debit Agreement (PAD Agreement). Customers with Canadian service addresses can take advantage of this option. AutoPay payments are scheduled for the 21st of every calendar month.
Here's how to enroll for direct recurring withdrawals:
Log in to your My USA account at usaenv.com and navigate to your Dashboard.
Click on Billing Overview.
Find the AutoPay column and select Enroll.
Choose a Payment Method or add a new one, then click Continue.
Carefully read and accept the Terms and Conditions, then click Finish.